Tech Series: Future of AI in ADR

August 8, 2024

By Joy Keller

AI is rapidly developing on many fronts, including in the courts and alternative dispute resolution (ADR). Many state judiciaries have formed AI committees or panels, such as Arizona and New York, to assess the opportunities and challenges associated with AI, which include the goal of identifying and minimizing ethical risks and expanding access to justice.

ADR is usually less formal, less expensive, and less time-consuming than a trial. No existing AI system can yet reliably measure human credibility and take social and emotional issues in an appropriate context like a neutral. However, in what areas could AI add accessibility and efficiency, as well as generally improve ADR?

For future AI applications, we talked with Susan Guthrie, Chair of the ABA Section of Dispute Resolution:

I think it’s just a matter of time for AI to become integrated into court ADR systems:

  1. Case Triage and Assignment: AI can help in the initial triage of cases, identifying those most suitable for ADR based on case characteristics and historical data. This can streamline the process and ensure that cases are directed to the most appropriate resolution methods.
  2. Scheduling and Notifications: AI-driven scheduling platforms can manage appointments and send automated reminders to parties involved in ADR processes. This reduces administrative burdens and helps ensure timely attendance and participation.
  3. Data Analysis and Insights: AI can analyze large volumes of case data to identify patterns and trends, providing valuable insights into the effectiveness of ADR programs. This can help courts refine their processes and improve outcomes.
  4. Document Analysis and Summarization: AI tools can assist in reviewing and summarizing case documents, helping mediators and judges quickly understand key points and focus on the most relevant issues during ADR sessions.
  5. Chatbots and Virtual Assistants: AI-powered chatbots can provide parties with information about the ADR process, answer common questions, and assist with form completion. This can enhance access to justice and reduce the workload on court staff.
  6. Online Dispute Resolution (ODR): AI can be integrated into ODR platforms to facilitate communication between parties, provide negotiation support, and even suggest potential settlement options based on previous case outcomes.

Is your state or court examining ways to incorporate AI in ADR? Share your experiences with us. For more AI information, see NCSC's technology page, email us at Knowledge@ncsc.org, or call 800-616-6164. Follow the National Center for State Courts on Facebook, X, LinkedIn, and Vimeo. For more Trending Topics posts, visit ncsc.org/trendingtopics and subscribe to the LinkedIn newsletter.